Purchase protection

On Bazigo you don't pay the seller directly, you pay through us. We send the money to the seller only once you confirm the item arrived and matches the description.

How it protects you

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We hold the money until delivery

Until the seller confirms the order, the payment is only blocked on your card. After that we hold it until you confirm.

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Money back if rejected

If the seller rejects the order, the full payment is returned to you automatically.

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We handle disputes

If something is wrong, report it right in the order and we look into it.

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Package tracking

The package goes with Packeta and the order status follows where it is.

How buying goes

  • 1
    You pay
    Pay for the order by card. If it isn't paid within 30 minutes, it's cancelled automatically.
  • 2
    The seller confirms and ships
    The seller confirms the order within 3 days and ships it with Packeta within 7 days to a pickup point or your home. If they miss it, the order is cancelled and you get the full payment back.
  • 3
    You pick it up
    We let you know as soon as the package arrives.
  • 4
    You check the contents
    Unpack it and check that the item matches the description and photos. We recommend taking photos or a video while unpacking.
  • 5
    You confirm or report
    Within 3 days of pickup, confirm everything is fine and we send the money to the seller. If not, report the problem in the order. If you do nothing, receipt is confirmed automatically after 3 days.
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You have 3 days from pickup to check the item. After confirmation – yours or automatic – we send the money to the seller and the problem can no longer be reported through purchase protection.

When you can report a problem

When reporting, you choose one of these reasons:

  • Product does not match description
  • Product is damaged or defective
  • Product is missing parts
  • Product is used not new
  • Product is expired
  • Product is fake
  • Other

How we handle reported problems

After a report we keep holding the money and the seller doesn't get it until the case is resolved. We review the offer, photos and your messages and decide whether you get the full item price back, half, or nothing. We may require the item to be returned to the seller first. Delivery and purchase protection are not refunded in a dispute. Disagree with the decision? Write to support.

What isn't covered

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Deals outside Bazigo

Handing over in person or paying by bank transfer or cash. Protection applies only to orders paid through Bazigo.

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Damage in transit

Packages are insured by Packeta up to 20,000 CZK. If a package is visibly damaged, don't accept it, or have the damage recorded at the pickup point and report it in the order. We handle the claim with Packeta for you.

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Change of mind

Buying from another person doesn't come with the 14-day no-reason return period that online shops have.

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Confirmed orders

Once you confirm receipt, problems can no longer be handled through purchase protection.

What it costs

Purchase protection is always paid by the buyer and is included in the price shown with the offer. It's calculated from the item and delivery price: 4% + CZK 18, for offers in euros 4% + €0.75. With a premium account 3.5% + CZK 13 or 3.5% + €0.55.

How to buy safely

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Pay only through Bazigo

If someone talks you into paying outside Bazigo, don't do it and report them.

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Talk in messages

Agreements in Bazigo messages help us when resolving a dispute.

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Check ratings

See how others rated the seller and whether their identity is verified.

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