FAQ

A Czech and Slovak online marketplace for second-hand items. You can sell with a personal handover or online: the buyer pays by card through Bazigo, you send the item via Packeta and get the money once the buyer confirms everything arrived fine.

Nothing. Registration and listing offers are free, with no limit on their number, and we take nothing from the seller's price. The buyer pays delivery and purchase protection, the seller only the payout to their bank account.

In Czechia and Slovakia. Offers can be in Czech crowns or euros and we ship between both countries.

You order and pay by card within 30 minutes. The seller has 3 days to confirm and 7 days to ship via Packeta. After pickup you have 3 days to check the item, then we send the money to the seller.

You don't pay the seller directly but through us. We hold the money until you confirm the item arrived and matches the description. If the seller rejects the order or doesn't ship in time, you get the whole payment back.

Yes, until the seller confirms it. You get the whole payment back. Once confirmed, the order can't be cancelled.

Don't confirm the pickup and report the problem in the order within 3 days. We keep holding the money, look into the case and decide whether you get back the full price, half of it or nothing. We recommend photographing or filming the unpacking.

No. The 14-day return period of online shops doesn't apply to buying from a private person. If you are unsure, ask the seller in messages before buying.

Yes. In messages you can offer the seller a different price. If they accept, you buy the item for it.

It goes back to the seller and the order is cancelled. We refund the item price minus the delivery and return costs, purchase protection is not refunded.

Yes. Add more of their offers to the order, up to 6 items in one parcel of up to 30 kg. You pay for delivery only once and see how much you saved.

Activate your wallet: verify your identity once and add a bank account. Then list an offer with photos, a description, a price and the parcel size.

Confirm or reject it within 3 days. After confirming, print the label in the order and take the parcel to Packeta within 7 days. If you don't make it, the order is cancelled and the buyer gets the money back. A warning about an order not shipped then shows on your profile for a year, and if it happens a second time within a year, we block the account for a year.

As soon as the buyer confirms the pickup, or automatically 3 days after delivery, we add the full item price to your wallet. Send it to your bank account whenever you like. A payout takes 1–2 business days.

A year from posting it or from the last time you prolonged or edited it. We let you know a week before it expires and you prolong it with one button on the offer page. An expired offer can be published again any time.

A paid highlight: a topped offer ranks first in results for 7 days, so more people see it. With Premium you get one free TOP for every paid month.

Turn on vacation mode in Settings. Your offers are hidden for a while so nobody buys them, and you bring them back with one click when you return.

Online orders are paid by card on bazigo.com through the Stripe payment gateway. For a personal handover you agree on the payment with the seller yourselves, but purchase protection doesn't cover it.

The buyer pays delivery and purchase protection, calculated from the item price and delivery. The seller only pays for the payout from the wallet to a bank account. Exact amounts are in the pricing.

Yes, for everything Bazigo charges: purchase protection and delivery, Premium, TOP, verification and the payout fee. We send it by e-mail and you also find it in Billing.

We don't recommend it. Outside Bazigo you have no purchase protection and nobody will refund you. Anyone pushing you to pay outside Bazigo breaks the rules, please report them.

Via Packeta to a pickup point, a Z-BOX or an address, within and between Czechia and Slovakia. We generate the label, the seller just packs the parcel and drops it off.

Up to 5 kg (longest side 70 cm), up to 15 kg (longest side 120 cm) and up to 30 kg, the last one only to an address within one country.

Don't accept a visibly damaged parcel, or have the damage recorded at the pickup point, and report it in the order. Parcels are insured up to CZK 20,000 and we handle the claim with Packeta for you.

An account with a blue badge next to its name. For a one-time fee you verify your ID through Stripe Identity and others see they deal with a real person. Verification is permanent. If the automatic check doesn't work out, we verify you by hand from photos taken with your phone.

Cheaper purchase protection and delivery, a lower payout fee and a free TOP offer every month. Pay monthly, for six months or a year and cancel any time.

Only people who actually traded together. After a completed order the buyer and the seller can review each other, so reviews on a profile always come from real deals.

They want payment or contact outside Bazigo, send a link to “receive money”, ask for card details or SMS codes, offer their own courier or have a suspiciously low price. Bazigo never sends links to receive money.

With the Report button on the offer or the user's profile. Report a problem with an order right in the order. We look into every report and let you know.

Stop the conversation and don't pay anything more. Report the user, and if you entered card details, call your bank right away. If you lost money, file a police report, we are happy to cooperate.

Among others illegal and stolen goods, weapons, counterfeits, prescription drugs, tobacco and alcohol. Live animals only with a personal handover, never shipped.